Refund policy

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Refund Policy

We want you to love your purchase. If you're not completely satisfied, you can request a return within 7 days of delivery.

Eligibility
To be eligible for a return, items must be unworn, unwashed and in their original condition with all tags and original packaging. Items marked as Final Sale cannot be returned or exchanged.

How to start a return
Contact us at sophiaastoreee@gmail.com within 7 days of delivery with your order number and the item(s) you'd like to return. We'll reply with return instructions. Items sent back without first contacting us, or after the return window, will not be accepted.

Return shipping
Return shipping is free. We'll provide you with a prepaid return label.

Refunds
Once your return is received and inspected, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may need additional time to process the refund.

Damaged or incorrect items
If your item arrives damaged, defective or isn't what you ordered, please contact us within 7 days of delivery with photos, and we'll make it right with a replacement or a full refund.

Exchanges
We don't offer direct exchanges. The fastest way to get a different size or color is to return the item you have and place a new order.

Order cancellations
You can cancel your order at no cost until it has been shipped. Once shipped, please follow the return process above.

Questions?
Contact us at sophiaastoreee@gmail.com.